Efficiency through technology.

The rules of the service management game aren’t just changing, they’ve changed already. More and more commercial equipment leaders—manufacturers, asset managers, and service providers alike—are using cloud-based technology to improve communications, boost productivity, and make service a competitive differentiator.

Why is it so important? Because commercial assets are expensive to purchase, service, and maintain. Uptime is critical to the core business, while downtime is costly. Maintenance and service are complex, and costs vary wildly if not managed. The service and maintenance experience even drives decisions on future purchases.

The solution? The proven, cloud-based Decisiv Platform lets every stakeholder share information and communicate effectively and efficiently in real time. This technology decisively puts an end to:

  • Hours wasted on the phone (mostly on hold) while someone searches for an asset’s repair or maintenance history, hunts for required or preferred maintenance schedules, looks for mandatory or requested inspections, or seeks authorization for a new repair. Instead, Decisiv gives everyone instant, interactive, real-time access to complete, updated data and documents.
  • Vital information placed (and misplaced) on faxes, legal pads, and sticky notes, or locked in ancient green-screen or premise based technology. The Decisiv cloud based platform keeps all asset-specific info in one place: service history, recalls, bulletins, parts catalog access, inspections, contracts, even photos.
  • Rude surprises when repairs take longer or cost more than expected. With Decisiv, everyone stays informed every step of the way.

By connecting all members in an online service management ecosystem, the Decisiv Platform levels information silos, fosters trust, improves customer satisfaction, and boosts efficiency. Which makes a Decisiv difference in profits.